ATFI / Support
Apps, managed.
Ongoing managed support and user administration for systems already running. Ticketing, provisioning, escalations, monitoring — we own the queue so your team doesn't have to.
// What's included
Someone accountable for the day-to-day.
A Support engagement takes the running of a live system off your team — the tickets, the user admin, the monitoring and the escalations.
// How we work
From onboard to steady state.
Onboard
We learn the system, the users and the common issues, and agree response times and escalation paths with you.
Run
We take the queue — tickets, provisioning, onboarding and offboarding — so the day-to-day stops landing on your team.
Monitor
Proactive monitoring and patching catch problems before users do. Quiet is the goal, not a packed ticket list.
Improve
Regular reporting shows where time goes — and we fix the recurring causes, not just the symptoms.
// Engagements
Scoped to the system, not a price list.
Every Support engagement starts with a free 30-minute call and a clear written proposal — no obligation. We scope to the system, the user base and the response times you need, so you see exactly what's covered before anything begins.
// Common questions
Support, answered.
Yes. Support works with systems already running, whoever built them. We start with an onboarding period to learn the system and its common issues before taking the queue.
Response times are agreed up front and backed by an SLA, set to match how critical the system is. You'll know exactly what to expect before the engagement starts.
Yes. Provisioning, onboarding, offboarding and access changes are all part of Support — so joiners and leavers are handled cleanly without it landing on a manager's to-do list.
It is — Support is a long-term arrangement rather than a one-off fix. The point is a steady relationship where someone is reliably accountable for the system, not an ad-hoc call-out.
// Free 30-min call
Tired of owning the queue?
Tell us about the system and who relies on it. We'll come back within 24 hours with a clear picture of what managed support would cover — and what it would cost.